Responza


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Meet a Customer:

Andresen & Associates
Law Firm, Charlotte, NC

The Client:

Andresen & Associates was founded in 1986 by Kenneth Andresen, former Chief Assistant United States Attorney for the Western District of North Carolina. Since that time the firm has developed several areas of practice including: corporate transactional representation, civil litigation, and criminal defense. The team at Andresen & Associates works hard to meet the needs of their clients and makes extensive use of computers and technology to coordinate their activity and to communicate.

The Issues:

• Key personnel were distracted by the need to research and plan for the strategic use of technology in the firm.
• Expenses on computers and technology were erratic and a dependable budget for IT could not be created.
• Routine maintenance was not being performed which created an increase in computer-related problems.
• Systems problems and downtime distracted personnel and reduced hours billed.

Responza's Solution:

While Andresen & Associates did not need a full-time IT person on staff, they do benefit greatly from the level of IT support and planning that a corporate IT department would provide. In addition, the firm benefits from being able to budget for IT expenditures and eliminate the typical peaks and valleys.

For a fixed, monthly fee Responza has become Andresen & Associates virtual IT department. Responza monitors, manages, and maintains their server, workstations, and firewall. In addition, Andresen & Associates draws upon Responza's experience in managing IT departments for business and receives help planning for and using technology to improve their business processes.

Responza helps me and my employees save time. Our network is more secure and our systems more stable. That allows us to focus more hours on our clients' needs every day. I feel confident in my choice to outsource my IT management to Responza. They are responsive, helpful and professional.

--Kenneth P. Andresen, Partner, Andresen & Associates