In Case of Emergency…

Posted by PaulS | Totally Useful Tips | 11-13-2009

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Every business needs a plan for comprehensive disaster recovery. But plan development is neither quick nor cheap, and many entrepreneurs try to succeed without one. It’s best to have a complete plan, though it’s better to have a few crucial pieces in place than nothing at all. If a power surge blows out a server, could you recover? Even a basic online backup system could ease some of the pain. If the thought of developing a disaster plan leaves you overwhelmed, Responza can help. A small investment now can save money or even your entire business down the road.

The most common business disaster is data loss brought on by causes like human error, hardware failure, natural disasters, and theft. But it’s easy to recover with a backup solution in place. Here are a few steps to ensure you find the right one for your company’s needs:

  1. Know your data. What do you have, where is it, and what is most important?
  2. Consider your backup options. Are they offsite, secure, and available 24/7?
  3. When outsourcing backup, choose a provider like Responza that offers constant security, monitoring, and support.
  4. Do a run-through of the recovery process. Backup is nothing without recovery, so make sure you’re familiar with how to retrieve your files.
  5. Review data regularly. Anything new to add to your backups?

In an emergency, things you take for granted like accessible contact information and reliable communication methods could disappear. If a storm took out your telecom or made your office inaccessible, could you stay in business?

  1. Decide how to continue intercompany communication beyond your office. Cell phones are most common, but also be aware of web services like instant messaging and Gmail.
  2. Make arrangements for incoming calls. Consider a Voice over IP (VoIP) system that will make forwarding office lines to other numbers possible.
  3. Create contact lists that aren’t tied to your servers. Upload them to a secure public website or just make an old fashioned paper copy.

Even the best laid disaster plans will crumble if your staff isn’t on board and well informed.

  1. Identify the most critical business functions to restore and decide who will handle the restoration.
  2. Specifically designate an alternate work site, whether a different office space or simply having everyone work from home.
  3. Make sure each employee has a complete version of your disaster plan available to them at all times and review it regularly.

Crisis management is not a question of if you will need a plan, but when you will need it. But with a little foresight and some help from the IT disaster pros at Responza, you’ll have nothing to fear.

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