One of the greatest challenges small businesses face is finding reliable, affordable IT support. Most small businesses don’t have the budget for a full-time IT department, so they’ve had to settle for a resident “IT guy” to solve their IT problems. But is the part-time receptionist or boss’ son really the best person for the job?
An alarming new study shows that one in four small businesses have failing IT. Another 37 percent barely passed inspection with a score of C. This is really disconcerting when you consider that a majority of small businesses rely on IT for their success.
Tech support is evolving. Emerging trends like cloud computing and SaaS provide small business solutions that are inexpensive- sometimes free. The old “break-fix” model of tech support is evolving. Is your small business evolving with it, or is it still stuck in the dark ages?

It’s time to recognize that techies really are using their own language. Heck, sometimes it seems like they aren’t even human anymore. The following table includes a number of terms often employed by support centers and IT Professionals alike. Familiarize yourself with these terms in order to avoid any embarrassment or to catch your tech support in the act:

I’m a hard-core PC user, but I still find the Mac vs. PC videos insanely funny. One of my favorites pokes fun at my least favorite Vista feature: User Account Controls. Windows 7, for all it’s glory- features the Kapersky Anti-Virus, which does the same thing (always bugging you to “Allow” or “Block” specific programs).

Ever felt this way about your computer?

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