About Us

Responza is built on the belief that a computer services company must align itself with its customers best interests in real and tangible ways. We deliver proactive IT services, not reactive IT services.

The Responza Philosophy

Our philosophy is simple: a fixed-cost, managed services model eliminates the potential conflicts of interest that come with hiring traditional, hourly consulting companies or consultants. Hourly consulting companies make money when something goes wrong. Responza's fixed-cost philosophy means that when something breaks, Responza fixes it for no additional costs, regardless of how long it takes. Problems with your systems cost us money, so we work every day to prevent problems and keep your IT healthy.

The Three M's of Business Computing^SM

For each customer, Responza implements our tested and repeatable infrastructure improvement process. We begin with an evaluation of your network and systems. A plan for bringing those systems in line with Responza's best practices is designed and implemented. Once your IT infrastructure is operating at peak levels and potential problems are eliminated, we turn our focus to the Three M's of Business Computing: Monitor, Manage, Maintain^SM.

Monitor & Maintain

Your IT systems are monitored 24/7 by our Network Operations Center (NOC) for signs of trouble and maintained with regular checkups and updates.

Manage

Once your transition is complete and your systems are receiving regular maintenance and 24/7 monitoring, Responza will then work to help you use technology to manage and improve your business processes. We don't just want to keep you IT running smoothly, we want to help you use IT to grow your business.